FREQUENTLY ASKED QUESTIONS

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Left Bank is a brand of the highly regarded Academy of Information Technology, an established Registered Training Organisation with a strong track record of delivering high-quality learning experiences to students each year across its courses.

Left Bank Diploma of Business BSB50218 is accredited by the Australian Skills Quality Authority (ASQA), and AIT is approved to offer VET Student Loans from the Australian Government to eligible Australian citizens, Humanitarian visa holders, and NZ special category visa holders.

Simply complete the Enquiry form and a student advisor will contact you to discuss your options and to walk you through the enrolment process.

You can enrol in our online Diploma and short courses at any time. Left Bank’s Diploma of Business BSB50215 has online intakes twice a month, on campus intakes three times a year and our short courses have daily intakes.

See the Learning Experience section to find out more about online learning with Left Bank.

You need to have an email account and access to a computer (Windows or Mac) with a reliable internet connection, the latest internet browser (Firefox, Chrome, Safari) and Microsoft Office or similar software for editing documents, numbers and creating presentations.

Specific technology requirements are listed on each of the course pages on this website.

Students with special learning needs or a physical disability may be eligible for what is known as Reasonable Adjustment. It is available for students with a condition or special need existing at the time of their initial enrolment which, if not met, might impact on their ability to study or to complete assessment.

Reasonable adjustment may include (but is not limited to):

  • the use of adaptive technology
  • educational support
  • alternative methods of assessment
  • individual conditions of assessment
  • enlarged print materials
  • scribes or
  • Additional time in the examination period.

To request a reasonable adjustment, please contact your student support administrator on info@theleftbank.edu.au

It is important to note that the Terms and Conditions of studying at Left Bank state that each block must be completed within the advised time frame. If you are having difficulty completing each block by the required date then you may apply to student services at studentsupport@theleftbank.edu.au for an extension.

Requests for extensions will be assessed on a case-by-case basis. Extensions may only be granted under special circumstances and are applied to the end of the course (not during the course)

To view our Student Services Policies please click here.

All students enrolled, or seeking to enrol, in Left Bank courses are entitled to access the complaints process. We have a formal complaints policy & procedure which applies to academic complaints as well as non-academic complaints such as billing & services. If necessary, we also have a third party arbitrator who can arbitrate the process. For complaints, students can get in contact with us at studentsupport@theleftbank.edu.au

To view our Student Services Policies please click here.

Occasionally, due to serious illness, misadventure or adverse personal circumstances beyond their control, students may be prevented from completing a course by the due date or to the best of their ability. Students experiencing such circumstances may be eligible for special consideration, upon completing our special consideration application form and supplying any required supporting documents. To apply for special consideration students must get in contact with us via studentsupport@theleftbank.edu.au

To view our Student Services Policies please click here.

The privacy policy is available from the link below:

Privacy and Data Protection Policy

The terms and conditions are available from the link below:

Terms & Conditions

If a current student wants to withdraw or cancel their enrolment, Left Bank requires notification in writing to studentsupport@theleftbank.edu.au

To view our Student Services Policies please click here.

WHAT OUR STUDENTS SAY ABOUT US

Our students graduate with positive learning experiences and job prospects.

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