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FAQs

Our most Frequently Asked Questions

Who is The Left Bank?

The Left Bank is a division of the highly regarded Academy of Information Technology, which is an established Australian Registered Training Organisation with a strong track record of delivering high-quality learning experiences to hundreds of students each year across its various digital curriculum specialisations.

The Left Bank Diploma courses are accredited under the Australian Qualifications Framework (AQF), and The Left Bank is accredited to offer VET FEE-HELP tuition loans from the Australian Government to Australian students.

What qualification will I receive upon successful completion of my course?

At the successful completion of your course, you will receive either a Diploma of Business (Digital Marketing) BSB50215, or a statement of attainment, depending on which course you study. Diploma students also receive statements of attainments for each subject they complete.

Our Diploma is nationally recognised Australian Qualifications Framework (AQF) training packages. It is issued by The Academy of Information Technology (AIT), which owns and operates all aspects of The Left Bank School.

Our Digital Advertising Accelerator is an industry qualification, and you will receive a certificate upon completion.

How long is the Diploma of Business (Digital Marketing) course?

This depends on whether you study full-time or part-time:

Full-time study:

  • 52 weeks (no official term breaks), 3 study blocks of 16 weeks each
  • Approximately 960 hours of total study, 20 hours of study per week is recommended
  • The study block 2 and study block 3 start one week after finishing the previous block and you will receive confirmation of your enrolment into the upcoming study block with a particular census date

Part-time study:

  • 104 weeks (no official term breaks), 3 study blocks of 32 weeks each
  • Approximately 960 hours of total study, 10 hours of study per week is recommended
  • The study block 2 and study block 3 start one week after finishing the previous block and you will receive confirmation of your enrolment into the upcoming study block with a particular census date

Each study block has a start and finish date which is determined by your decision to study full-time or part-time.
The start and end dates to each study block are communicated within the enrolment confirmation letter and also by your educator when you begin your studies with us. Your educator will work with you to ensure you’re on track to complete each study block within the required period stated.

It is important to note that the Terms and Conditions of studying at The Left Bank state that each block must be completed within the advised time frame. If you are having difficulty completing each block by the required date then you may apply to student services for an extension. You can request in writing to The Left Bank a change of study pace in between each study block, but not during a study block.

If you want, you can also fast-track your studies.

How do I apply?

Simply complete the Enquiry form and a student advisor will contact you to discuss your options and to walk you through the enrolment process.

When can I start?

You can enrol in our online Diploma and short courses at any time. The Left Bank takes in new students to courses on the second Wednesday of each month.

Because of its blend of online and in-class learning, enrolments in the Digital Advertising Accelerator must take place before the commencement date of 9 May 2017.

How much does the course cost and what are the payment options?

The full cost of the Diploma of Business (Digital Marketing) BSB50215 is $8,850. The Digital Advertising Accelerator course is $3,450, and our short courses cost $990 each.
(All prices are in AUD)

There are 3 main options for how you can pay for our Diploma:

    • VET Student Loans (see below for more on information)
    • Upfront payment:
      • One upfront lump sum of $8,850 (Credit Card, PayPal) OR
      • Three payments of $2,950 made before commencing each study block (Credit Card, PayPal)
        • The first payment must be paid before commencing the first study period
        • The second and third payments must be paid at the completion of study period 1 and study period 2
    • Installment payment plan: The Left Bank uses a 3rd party provider (Ezidebit) to set up instalment payment plans. A student who selects the installment plan option is agreeing to the Ezidebit Terms and Conditions.

Ezidebit fees:
One off set up fee $2.20
Direct debit fee per transaction $0.88
Dishonor fee $11.90 per transaction

Ezidebit is a licensed commercial agent and is one of the only debiting companies in Australia with an Australian Financial Services License. We rely on their excellent service to give our customers peace of mind. Ezidebit is fully sponsored with Westpac, is registered with Fair Trading Queensland and is audited by ASIC annually.  They are also the leading direct debit billing company in Australia and have been reliably debiting accounts for over 10 years. Funds collected are held in a secure trust control account.

VET Student Loans are not available for our other courses. For our short courses and Digital Advertising Accelerator we offer the options of upfront payment and installment payments.

What are the Left Bank Census Dates?

The Census Date of your Diploma occurs 20% of the way into your course study block and is the last date you can withdraw your enrolment without incurring the debt for that course study block. The period prior to the Census Date is like a “Cooling Off” period. However, once the Census Date has passed you will be committed to your course study block and will incur the VET Student Loans debt as outlined above. It is important to make sure you are aware of any applicable Census Date(s).

Here’s a handy chart with all the appropriate dates. Download it from the links below:

Census Dates for BSB50215 – Diploma of Business (Digital Marketing) (PDF)

The Left Bank will also clearly identify your Census Date (based on your chosen study pace) in your Enrolment Confirmation letter. If for some reason you require this to be clarified please email info@theleftbank.edu.au.

VET Student Loans - What is it?

VET Student Loans is a loans program provided by the Australian Government to assist eligible students to pay part of their tuition fees. The government directly pays AIT the amount of the loan, and you pay it back through the Australian taxation system once your annual income reaches the minimum repayment threshold. The repayment threshold for 2016-2017 income year is $54,869.

VET Student Loans are especially beneficial for students who could not otherwise afford to pay upfront. There is no interest charged on the VET Student Loan; however, the loan is indexed each year on 1 June.

VET Student Loans replace the previous VET FEE-HELP scheme. Learn more about VET Student Loans at: https://www.education.gov.au/vet-student-loans and http://studyassist.gov.au/

VET Student Loans - Who is eligible?

You are eligible for VET Student Loans if you are an Australian citizen, a permanent humanitarian visa holder who usually resides in Australia, or a qualifying New Zealand citizen.

You must also be enrolled in an eligible unit of study by the census date for that unit and have not exceeded your FEE-HELP limit. You must also have been deemed as academically suitable to undertake our course.

The availability of VET Student Loans is strictly limited. To find out if spots are available contact The Left Bank.

VET Student Loans - Will the loan cover the entire cost of my Diploma?

For students studying the Diploma of Business (Digital Marketing), a VET student loan of $5,000 is applicable. This does not cover the entire cost of the course, so you will need to decide if you want to pay for the rest of the course with upfront payments, or in monthly installments (through Ezidebit – see the installment payment questions below for more information).

For more information please see the information about course fees & payment options higher up this page. Additional relevant information can also be found on the Australian Government’s Department of Education and Training website here and here.

VET Student Loans - Where can I find out more about the VET Tuition Assurance?

For details about VET Tuition Assurance, please read this PDF:

The Left Bank School VET Tuition Assurance (PDF)

VET Student Loans - How do I apply?

Eligible students can apply for a VET Student Loan by completing an eCaf form, which we will provide when you apply. If you don’t already have one, please contact us and we’ll send you the form immediately.

VET Student Loans - When is debt incurred?

You incur the debt immediately after the census date for each block of study for which you received VET Student Loan assistance. A Census Date occurs at the 20% mark of each block of study in a specific course. If there are three blocks within a course, you will be notified of the relevant Census Date for each study block.

If you have requested a VET Student Loan, but change your mind about studying, you have to either cancel your eCaf form or withdraw your enrolment in each unit of study (study period) on or before its census date, otherwise you will incur a debt.

The census date is the last day you can withdraw without incurring financial penalty. See the government website for more information.

VET Student Loans - How do I withdraw from the course?

To withdraw from a unit or study block without incurring a VET Student Loan debt or losing an upfront payment, you need to complete your provider’s formal withdrawal procedures by the census date.

The Left Bank requires notification in writing to studentsupport@theleftbank.edu.au prior to or on the Census Date for the relevant study block to be able to withdraw a student.

VET Student Loans - What happens if I withdraw by the census date?

If you correctly withdraw from a study block by the census date, you will not incur a VET Student Loan debt. If you are using VET Student Loans, your FEE-HELP limit will not be reduced if you withdraw by the census date. If you have paid your tuition fees upfront, you may be entitled to a refund.

VET Student Loans - What happens if I withdraw after the census date?

If you are using a VET Student Loan and withdraw from a study block after the census date, you will incur debt, you will lose any upfront payment you made and your FEE‑HELP limit will be reduced.

If you withdrew from a study block after the census date because of special circumstances, you may be able to get your debt remitted (and your FEE-HELP balance re-credited if applicable).

Installments payments - How do the installment payments through Ezidebit work?

Ezidebit payments are done via direct debit. Direct debit is a means of payment where you give permission to a company to collect an agreed amount of funds from your bank account, credit union, building society or credit card.

Your payments happen automatically once the timing, amount, and frequency for paying your bills are established and once the direct debit form has been signed.

Installments payments - Why is our business implementing direct debit?

Direct debit is a preferred method of payment for fees. It provides a secure and convenient payment method for customers while reducing the time we spend on administration so we can provide a better level of service to you.

Installments payments - Why pay by direct debit?

Direct debiting your bill saves time and gives you the peace of mind to focus on other things, without the hassle of bill stress or worrying about forgetting to pay.

Ezidebit transactions are cheaper than using cheques, paying for postage, withdrawing cash over the counter and paying fees every time you withdraw cash from ATMs. You don’t need to do anything other than ensure your account has enough funds to cover the payment when it’s due.

Installments payments - How do I sign up for direct debit?

Please fill out the Ezidebit direct debit request form. Nominate where you would like payments to be debited, either bank account or credit card. Complete and sign the direct debit form and return it to our business.

Installments payments - Can I get a reminder before the direct debit payment is processed?

Yes – if requested, payment reminders can be sent automatically via SMS to the mobile phone number you supply.

Installments payments - What if I decide to change banks or credit cards? How will this affect my direct debit?

Direct debit is one of the safest ways to pay your bills, especially with Ezidebit. Ezidebit is Level 1 PCI Compliant, adhering to the gold standard in data security. By paying with direct debit, you reduce your paper trail and opportunity for personal information to be accessed.

Installments payments - What if I have a question regarding my account - can I stop my direct debit?

If you have any question regarding your account, you can call us to discuss it. Ideally, we would like to resolve your query while speaking with you. If this is not the case, we can deactivate your direct debit processing.

Installments payments - What if I don't have enough money in my account to cover the direct debit payment?

If you do not have enough funds, the transaction will fail which requires additional administration and yields additional bank costs. Unfortunately, Ezidebit is unable to absorb these costs and applies an $9.90 fee for these failed transactions. This fee is debited 7 days after the failed payment.

If you have provided a valid mobile phone number, you will be notified of this dishonour via SMS (Short Message Service). Should this situation occur, you will need to contact our business to provide an alternative for payment to avoid exclusion.

Installments payments - How can I reconcile a problem with a direct debit payment?

Issues with direct debit are quite rare and are usually rectified immediately. Just contact The Left Bank and we will correct the problem.

What support is available for online learning?

See the Learning Experience section to find out more about online learning with The Left Bank.

What are the entry requirements to enrol in a Left Bank course?

The Left Bank has a reputation for delivering quality education in emerging digital business areas. Students must be able to demonstrate the skills and capabilities to succeed in this course as deemed by The Left Bank admissions team.

The Left Bank has set certain entry requirements for the Diploma of Business (Digital Marketing).

These requirements are:

  • Students must be 16 years of age or older (Signed Parental/Guardian consent is required for under 18 years). The Left Bank will forward a separate email for consent.
  • Students must be able to demonstrate the skills and capabilities to succeed in this course as deemed by The Left Bank admissions team.
  • Students under 20 years of age must hold a Year 12 qualification or equivalent.
  • Students under 20 years of age who do not hold a Year 12 or equivalent qualification must be interviewed by The Left Bank admissions team.

What equipment/technology do I need to study your courses?

You need to have an email account and access to a computer (Windows or Mac) with a reliable internet connection, the latest internet browser (Firefox, Chrome, Safari) and Microsoft Office or similar software for editing documents, numbers and creating presentations.

Specific technology requirements are listed on each of the course pages on this website.

Are students with special learning needs or physical disabilities eligible for special considerations?

Students with special learning needs or a physical disability may be eligible for what is known as Reasonable Adjustment. It is available for students with a condition or special need existing at the time of their initial enrolment which, if not met, might impact on their ability to study or to complete assessment.

Reasonable adjustment may include (but is not limited to):

  • the use of adaptive technology
  • educational support
  • alternative methods of assessment
  • individual conditions of assessment
  • enlarged print materials
  • scribes or
  • Additional time in the examination period.

To request a reasonable adjustment, please contact your student support administrator on info@theleftbank.edu.au

Can I get recognition for courses that I have done previously that are similar to this course, or for industry experience?

Yes, recognition of prior learning will be available by submitting an application form to Student Services and will be assessed on a case-by-case basis by the Head Teacher.

Can I extend my study if I am falling behind?

It is important to note that the Terms and Conditions of studying at The Left Bank state that each block must be completed within the advised time frame. If you are having difficulty completing each block by the required date then you may apply to student services at info@theleftbank.edu.au for an extension. Requests for extensions will be assessed on a case-by-case basis.

Can I defer my study due to personal circumstances?

The Left Bank will review all requests of this nature on a case-by-case basis.

What is the withdrawal & cancellation process?

If a current student wants to withdraw or cancel their enrolment, The Left Bank requires notification in writing to studentsupport@theleftbank.edu.au

Students who withdraw before the Census Date are eligible for a full refund. Students who cancel after the Census Date will incur debt, will lose any upfront payment and will have their FEE-HELP limit reduced. If a student cancels their study after the census date because of special circumstances, they may be able to get their debt remitted (and FEE-HELP balance re-credited if applicable).

What happens if a student is dissatisfied?

All students enrolled, or seeking to enrol, in The Left Bank courses are entitled to access the complaints process. We have a formal complaints policy & procedure which applies to academic complaints as well as non-academic complaints such as billing & services. If necessary, we also have a third party arbitrator who can arbitrate the process. For complaints, students can get in contact with us at studentsupport@theleftbank.edu.au

Under what circumstances is a student eligible for a refund?

Occasionally, due to serious illness, misadventure or adverse personal circumstances beyond their control, students may be prevented from completing a course by the due date or to the best of their ability. Students experiencing such circumstances may be eligible for special consideration, upon completing our special consideration application form and supplying any required supporting documents. To apply for special consideration students must get in contact with us via studentsupport@theleftbank.edu.au

Who is RedHill Education?

RedHill Education Limited (RedHill) was founded in 2006, and listed with the Australian Securities Exchange in 2010. The group operates a number of businesses in the private tertiary education market in Australia.

RedHill currently operates from three campus locations in Sydney’s CBD, which deliver vocational and higher education courses in English language, creative digital technologies, and interior design and styling to over 4,000 domestic and international students each year.

RedHill is proud to launch and support The Left Bank, and deliver an outstanding high-quality online learning experience to its students.

Who is Academy of Information Technology?

Operating since 1999, AIT has educated thousands of students from all over the world who have gone onto building successful careers in the creative industry.

AIT’s cutting-edge courses are delivered using the latest industry tools and supported by specialist educators that are passionate about creative industries and committed to ensuring our students develop the right skills and competencies to complete their courses and confidently enter the workforce.

Our converted warehouse campus is conveniently located in the heart of Sydney’s educational precinct, close to Central Station, Broadway shopping centre and Chinatown. It is a lively and safe area with an energetic vibe and our campus is friendly with lots of spaces for relaxing and creative exchange.

Where can I find the privacy policy?

The privacy policy is available from the link below:

Privacy Policy

Where can I find the terms and conditions?

The terms and conditions are available from the link below:

Terms & Conditions

DIGITAL MARKETING ONLINE COURSES

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